Sunday, November 30, 2014

Best Consumer Complaint, Ever

The video complaint apparently worked. Jane Stewart writes:

The hilarious song significantly damaged the airline’s reputation and eventually spurred United’s customer relations department into action

1 comment:

  1. RW - great video. Thanks for the laugh! Unfortunate it requires this much effort to get satisfactory service. But since the air transport business is a government oligopoly at best (especially the airports) this is not likely to change.