Probably the most fascinating slide was one in which trends were discussed for bank branches of the future,
According to the slide, JPMorgan expects banks to have 40% fewer employees, to be replaced by automation.
Specifically identified were low paying teller jobs. JPMorgan expects tellers to be replace by self-service kiosks.
Banks will also be. according to JPMorgan, 20% to 45% smaller in size.
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-RW
In terms of customer service, they will go the way of telecom in that dealing with them will be like dealing with some government agency- a pain in the neck.
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