The Commonwealth Bank, Australia's largest bank, has close accounts belonging to Australian Bitcoin payment processor CoinJar, reports the UK's Register.
The Register continues:
Founder Asher Tan told The Reg the company handles around 100 transactions a day and that it has found fewer than ten fraudulent transactions, most for under $AUD100. Tan pointed out that CoinJar wears the cost of dodgy transactions.
He's therefore at a loss to explain why the bank stopped processing automatic payments for the business, then shut the business' accounts and those of Tan and his co-founder, causing considerable inconvenience along the way.
“It's frustrating because we can't escalate: our Bank manager doesn't know how to handle this,” he said. Other bank staffers have told him special notes have been made on his account.[...]The Reg has asked The Commonwealth Bank to comment on the situation, and it has sent this statement:
"The Bank apologises if the customer feels they have not received an appropriate level of service. We are looking into this matter, though due to customer confidentiality, we are unable to provide further details."
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